Unannounced Project Associate Production Engineer

nWere growing fast and were looking for people who love to build things: products, companies, markets, and their careers! Think you have what it takes to work on one of the best teams in the industry? Read on.nnWe are looking for a Support Engineer who can be flexible on shifts. This is a growth role and a great entry point for an ExtraHop career. Real opportunities exist for career advancement within Support or in other business units. Support is the place to prove your worth and develop a base for career growth in the company.nDuties and Responsibilities nnAs part of the Support team, you will be both working with customers to resolve technical issues using a variety of internal resources and providing data analysis to understand and troubleshoot systems.    nnn* Provide hardware and firmware deployment support for ExtraHop appliances, including issues with data feeds from network infrastructure, virtual switches, and packet forwardersnn* Document incident cases, feature requests, and customer questionsnn* Escalate technical cases to the appropriate technical resourcenn* Act as the single point of contact for customer questions and concernsnn* Provide professional, concise communication with customersnn* Act as a team player to augment the Remote Data Analysis team duties including preparation of analysis reportsnnnn Required Qualifications and ExperiencennWere looking for a Support Engineer who can help us grow to the next level as a company. As a starting point for this hands-on position, youll need the following background:nnn* At least one years of experience in IS or ITnn* Experience with Unix/Linux based operating systemsnn* Working knowledge of networking and virtual systemsnn* Working knowledge of the OSI Modelnn* Excellent customer service, organizational, and documentation skillsnn* Working knowledge of networking protocols including TCP/IP, DNS, DHCP, and multicastnn* Working knowledge of application protocols including HTTP, SSL, FTP, SMTP, and LDAPnn* Four-year degree or equivalent in a related discipline such as information technology, computer science, business, or engineeringnnnnn#LI-REMOTE #LI-KI1 nn#Salary and compensationn No salary data published by company so we estimated salary based on similar jobs related to SaaS, Video, Senior, Engineer, Backend, HR, Python, Docker, Mobile, Marketing, Stats, Design, Digital Nomad and Testing jobs that are similar:nn $60,000 $120,000/yearn nn#LocationnSeattle, Washington, United States

Tagged as: customer service, Linux, marketing, mobile, Python, Support Engineer