Renewal Manager

Astronomer is the biggest commercial developer of Apache Airflow, a community-driven open-source tool thats leading the market in data orchestration. Were a globally-distributed and rapidly growing venture-backed team of learners, innovators and collaborators. Our mission is to build an Enterprise-grade product that makes it easy for data teams at Fortune 500s and startups alike to adopt Apache Airflow. As a member of our team, you will be at the forefront of the industry as we strive to make Apache Airflow the de-facto standard in data orchestration.

Your background may be unconventional; as long as you have the essential qualifications, we encourage you to apply. While having bonus qualifications makes for a strong candidate, Astronomer values diverse experiences. Many of us at Astronomer havent followed traditional career paths, and we welcome it if yours hasnt either.

Astronomers Customer Office is seeking a Renewal Manager to join our growing team of best-in-class Customer Success experts. In this role, you will own end-to-end customer renewals across a portfolio of accounts, in addition to any mid-year expansion opportunities. In addition to securing renewals across the business, you will have significant influence in defining our strategy and operations for this role, helping build repeatable processes to be leveraged by future Renewal teammates down the road.

• Lead the commercial buying process for all customer renewals with the intent of securing their full retention
• Partner with Customer Success Managers to understand customer priorities and challenges
• Represent Astronomer during a pivotal period in the customer lifecycle; understand and speak to Astronomers value proposition in an increasingly competitive and crowded market
• Demonstrate your product expertise and knowledge of data orchestration with meaningful, consultative conversations with customers throughout the renewal process
• Leverage data and insights alongside your understanding of the customers coming-year goals to prescribe commercial terms that align with the needs of the business
• Identify and secure upsell opportunities where applicable, whether at renewal or mid-cycle
• Ensure on-time delivery of customer renewals without compromising the customer experience along the way
• Maintain and report an accurate forecast for all renewals in your portfolio
• Identify risks and develop resolution strategies

• Experience in client-facing, pre- or post-sales roles, particularly in a SaaS environment
• High level of comfort speaking with executives and procurement at Enterprise companies
• Proven track record of exceeding goals
• Desire to work in a fast-paced, collaborative environment with peers who challenge you to grow
• Technical aptitude to understand Astronomers portfolio
• Bias toward action

• 3+ years in a client-facing, pre or post-sales role (preferably in a SaaS environment)
• Prior closing experience and exposure to design experience
• Experience with related market products such as Cloudera, Databricks, AWS, Azure, Google, Tableau, SAS, ETL Technologies or other analytics solutions, Apache Airflow, Python, SQL, Docker, Kubernetes

The estimated salary for this role ranges from $125,000 $150,000, along with an equity component. This range is merely an estimate, and the width of the range reflects willingness to consider candidates with broad prior seniority. Actual compensation may deviate from this range based on skills, experience, and qualifications.

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Tagged as: Customer Experience, Customer Success Manager, Developer, Python, SQL