Remote Travel Architect

• Search for and book air travel for clients. The search will be conducted utilizing different tools and websites. Paid travel is most often booked in the Sabre system, but some vendors (including all award travel) must be booked directly with the airlines either via phone or online.
• Arrange hotels, car rentals, transfers, and more in relation to flights that are booked for some clients.
• Prepare flight updates and help clients when things go wrong (missed connections, cancellations, you name it).
• Help new and existing clients by answering phone calls and email inquiries promptly.

• Reliable – Youll be working remotely, and we dont like to micro-manage. Things move quickly here and we need everyone to be on duty when expected. If you say youll do something, we need to trust youll follow through.
• Creative – Building on that, we need you to use your imagination to find (slightly) wacky solutions. Anyone can find the nonstop, but it takes skill to come up with that 3-stop option via Zimbabwe.
• Quick Learner – We dont require that you know a ton about booking travel when you start (though it helps). There is a ton to learn, but well train you on what you need to know. We just need you to be able to pick things up quickly.
• Detail Oriented – Dealing with air travel is not easy since there are a million important details and all have to be conveyed correctly. Even little things matter. For example, does it bother you that theres no hyphen between Detail and Oriented? It should.
• Common Sense – You should have it. Clients dont always tell us exactly what they want, so you need to know when to put the pieces together and when to ask for more information.
• Calm – This is for your own good. Things can get intense here. It all moves fast: award seats disappear, clients get angry, and flights cancel. If you can keep yourself calm, youll be ahead of the game.
• Clean – Youll need to have a clean background. Since youll be handling sensitive data, a background check will be required.
• Business Casual – Our interactions with clients are always professional, but that doesnt mean theyre rigid or stilted. Its always a conversation, and it should sound like one. (As for the dress code, well, were home-based so thats up to you.)

• Youll work from home (or wherever, really), so make sure you have a place thats quiet and comfortable. Preference is given to those who have permanent residency (for tax purposes) in Arizona, California, Colorado, Florida, Georgia, North Carolina, South Carolina, Tennessee, Texas, and Virginia.
• Youll need to have a reliable computer (Windows or Apple) and phone. Were a cloud-based company, so a quality internet connection is required.
• Be comfortable with online chat for internal needs, sometimes with video.
• We are looking for a full-time employee, working a Mon-Fri 9:00 am – 5:30 pm PT shift.
• We are open to part-time applicants depending on company needs and applicant experience.
• Starting pay is $17 per hour.
• Were hoping to have someone start as quickly as possible.

Tagged as: Full-Time