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Technical Support Representative full time, night shift, swing shift, weekends $40,000 / year + benefits (Locations: California, Florida, Idaho, Oregon, Pennsylvania, Texas, or Washington)
It’s time to hire another amazing individual again. You could be the pick of the litter! Are you a resourceful problem solver who loves delivering top-notch customer service? If youre good at diagnosing technical issues, enjoy helping customers, and have solid writing skills, then please apply!
Porkbun is a fully-remote domain name registrar. Were looking to add multiple U.S.-based, full-time Technical Support Representatives. We are hiring from within states where we are already operational; eligibility is restricted to: California, Florida, Idaho, Oregon, Pennsylvania, Texas, or Washington.
From .com to .pizza to .plumbing, Porkbun sells more than 500 domain extensions direct to consumers. Our no-nonsense interface and super-affordable prices mean were adding new customers at a fantastic rate. We have become the go-to registrar for tech savvy individuals such as developers, while bargain-hunters are surprised to learn that we offer incredible support despite our industry-low prices.
We think Porkbun.com is the best registrar on the web. But even the easiest-to-use interface cant solve every customer problem.
Typical issues:
  • How do I connect my domain to Shopify?
  • How do I transfer my domain to Porkbun?
  • My website isnt working.
  • How do I purchase Wordpress hosting?
  • Why didnt my payment go through?
  • Why is your company named Porkbun?
Dont know much about domains? Well train you! If youve got proven diagnostic ability and love learning new things, specific knowledge of the industry is not required.
Important skills:
  • You can write emails with a professional tone, and deliver excellent support even in the face of customer stress, tantrums, and disasters of their own making (and sometimes ours )
  • You love the feeling of making a customer happy
  • Youre a really good problem solver
  • You have at least two years of tech support experience either at an internal help desk or customer-facing position
  • You have a steady Internet connection and a quiet room to work out of
  • You work efficiently in a remote work environment
  • You are perfectly fine with horrible hilarious puns
If the above describes you, or you can make a strong case for why we should hire you anyway, please follow the below instructions EXACTLY and respond accurately — failure to do so means we will filter out your application.
  • Attach your resume and cover letter to an email as two separate .pdf documents
  • Address your email with the subject line Technical Support Representative
  • Begin your email body by copying, pasting, and responding to the below qualifying questions. If you are responding NO, we are sorry but you are not eligible for the role:
    • Are you based in the USA and eligible for employment (Yes/No)?
    • Are you based in one of the following states: California, Florida, Idaho, Oregon, Pennsylvania, Texas, or Washington (Yes/No)? 
    • Are you available and interested in night shift or swing shift (specify which)?
    • Do you have two or more years of support experience (Yes/No)?
  • Feel free to add other relevant, brief content to your email but it must begin with those three questions and your accurate responses
  • Send that email with attachments to careers@porkbun.com
We are making three hires to push us to 24/7 support coverage! This is a momentous step for our company and we’re excited to work with you to take us there. 
Night Shift: 1am – 9am Pacific. 
Swing shift: 5pm – 1am Pacific. 
We are hiring swing shift and night shift. 
Including Saturday and Sunday in your schedule (with two days off during M-F) is likely.
Starting pay: $40,000 / year + benefits
This position offers full medical, dental, and vision benefits (single), starting after 90 days, and a Simple IRA plan with company contribution after the first year.
Why work for Porkbun:
Were a small team, but were making a big splash in a multi-billion-dollar industry, like a pig running through a puddle. This means a single, motivated individual can make a huge impact.
Porkbun is committed to a policy of nondiscrimination in employment on any basis. This is a fun place to work, but were not blind optimists; instead our culture thrives on clear-eyed assessments to recognize and solve problems. Also, everyone who works here is genuinely nice. If this sounds like heaven to you, please apply.

Tagged as: customer service, Developer, Full-Time, learning, wordpress

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