Remote Bilingual Chinese & English Customer Service Representative
Full Time
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Time zones: EST (UTC -5), CST (UTC -6), MST (UTC -7), PST (UTC -8), SBT (UTC +11), GMT (UTC +0), CET (UTC +1), EET (UTC +2), MSK (UTC +3), AST (UTC -4), FKST (UTC -3), NST (UTC -3:30), CEST (UTC +2), BST (UTC +1), JST (UTC +9), CST (UTC +8), WIB (UTC +7), MMT (UTC +6:30), BST (UTC +6), NPT (UTC +5:45), IST (UTC +5:30), UZT (UTC +5), IRDT (UTC +4:30), GST (UTC +4)
Job Description:
We are seeking a skilled and customer-focused Chinese Customer Service Representative to join our team. The ideal candidate must be able to fluently speak both English and Chinese and work in the EST time zone. The position will involve handling customer inquiries and complaints through various channels, including phone, email, and chat.
Responsibilities:
Respond to customer inquiries and complaints in a timely and professional manner
Provide accurate information and assistance to customers regarding our products and services
Handle customer issues and escalate as needed to ensure timely resolution
Communicate effectively with other departments to resolve customer issues
Ensure customer satisfaction through excellent service
Requirements:
Fluent in both English and Chinese
Customer-oriented with excellent communication and problem-solving skills
Experience in customer service or related field
Ability to work full-time in the EST time zone (9 am to 5 pm)
Strong computer and typing skills
Ability to work remotely with reliable internet access
Benefits:
Competitive salary and benefits package
Opportunities for growth and advancement
Positive work environment
Note, that our company is looking for multiple different languages such as Russian, Haitian Creole, Arabic, Albanian, Uzbeck, and Cantonese – virtual Medical doctor assistant (must be a graduate of medicine). This languages must bilingual with fluent English
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