Remote Account Manager for SaaS

• Proactively own the sales process such as following up internally and externally and ensuring a smooth and efficient sales cycle.
• Run product demos for potential users, being able to sell the unique benefits of Vidalytics to our niche (direct response video marketers).
• Quarterback technical audits of user split tests bringing in our engineers to make sure no variation is biased. 
• Run margin analysis to evaluate the profitability of proposed enterprise accounts. 
• Prepare and get contracts executed by new or upgrading users as well as leadership.
• Audit user accounts to make sure they are using our proven features and best practices via a Video Conversion Audit.
• Outreach to potential new users about evaluating Vidalytics. 
• Own Sales Ops   Running our Sales L10 Meetings, keep tracking of projects affecting the sales team, working with cross functional teams i.e dev, marketing, product, etc. 
• Stay in regular contact with our enterprise users, making sure theyre happy w/ Vidalytics and are fully utilizing Vidalytics to drive conversions. 
• Own any bugs that users report to you making sure they are quickly solved based on their severity and impact, and any updates are communicated to any affected users asap. Act as a liaison between customers experiencing bugs and our development team, ensuring effective communication and timely resolution.
• Monitor current client accounts consistently, identifying opportunities for upgrades and renewals, and proactively suggesting relevant solutions.

• 2+ years of experience in Customer Success, Sales or Account Management, ideally for another SaaS or tech product 
• Very Tech Savvy youll need to understand statistical implications of different split testing setups, explain nuanced and technical features of Vidalytics, like how certain technically under the hood impacts page latency, or advanced digital marketing strategies. 
• Excellent communication skills, written and verbal, youll be communicating with our users constantly
• Excellent problem-solving and decision-making skills
• Autonomy – we wont hold your hand, but deadlines must be met. This is especially important since were a remote team. 
• Empathetic approach to helping our users succeed 

• Basic understanding of HTML / CSS / Javascript concepts (we’re a SaaS after all!)

• High performance company culture. You wont be a cog in a machine. Rather youll be a key member of a high performance team that is getting shit done. This is a place to grow and realize your potential, no matter what level youre at in your career. 
• No office politics. Were small and flat. There is no bullshit of trying to dance around sensitive topics. Divert resources from other divisions projects. Were direct, were honest, were here to accomplish big audacious goals. 
• We value your ideas. At Vidalytics, my door is always open. Need help? Lets talk! Have a vision for the future of the company? I want to hear it! Think I suck at my job? Help me grow! 
• Rest and relaxation. Employees get 20 days of PTO. 
• Professional development. Want to continue your education? Vidalytics pays for classes, conferences, and more.
• Youre more than an employee, youre a person. Every co-worker youll meet is committed to treating you with respect and kindness. You wont hear stuff like, Its just business.
• This is a resume-making position, where youll learn a lot and have a lot of responsibility. You dont have to wait for someone to die or retire to move up, like in a mega-corp. 
• Entrepreneurial to our core Not only are we a startup, but we need intrapreneurs that will help us scale, and were looking to start other sister corps in time to form a portfolio of companies, which you could be a co-founder of.

Tagged as: Account Manager, CSS, Digital Marketing, Java, Javascript, learning, marketing