QA Automation Engineer

Raisely powers online fundraising for ambitious charities across the world. Were a mission-driven remote team, spread across 6 countries and 11 cities.nnWere growing rapidly, but were not just any high-growth startup. Here youll have the flexibility of working from wherever youre happy, supported by a passionate, talented team. Youll use your skills to help charities of all sizes raise money to fund their important work, all while building a well-balanced company that puts values first.nnIf youre excited about the challenge of a high-growth startup, and want your work to have a huge impact on the world, then we hope youll consider working with us.nnA bit about us:nnWere Raisely! We help charities raise money online. Our platform helps charities build fundraising campaigns, run donation appeals, and nurture their supporters. We make it easy to get started and scale-up, without needing technical help.nnWe started Raisely because charities have been underserved by technology for too long. We set out to change that, and so far weve helped raise over $150m.nnWere a team of 20-turning-40 as we rapidly grow our company (and impact). With your help, were hoping to raise $1bn in the next few years and rapidly scale out, supporting charities small and large in countries across the world.nnOh and one more thing. We walk this impact talk. Were a proud B-corp, and purpose is baked into our constitution. Were carbon neutral, and were starting our anti-racism journey to ensure were actively undoing centuries of systemic racism.nnA bit about the role:nnWere after a Customer Success Engineer to join our support team. Were looking for someone who can guide our customers through our platform, using their technical savvy to help campaigns on Raisely succeed.nnOn any one day you might be taking a customer through how they can build React custom components, to advising them on how to make the most of our RESTful API, to analysing logs in Google Cloud Platform to understand the cause of a particular error.nnnIn this role youll learn your way around the Raisely codebase (its Node / JavaScript based), and use all of your technical skills to help customers use, integrate with, and build upon our platform. Youll be reading JavaScript, playing with React, doing database administration in SQL, and debugging styling in SCSS.nnYou are tech savvy, you understand all of this technology, but you are also comfortable speaking with customers and simplifying the complexities of Raisely to them. You will work through our customer support channels, work closely with our product engineers, write documentation for our support hub and build personal relationships with each organisation using our product.nnThis is a full-time, permanent role. Raisely is a 100% remote company.nnRole: Permanent, full-time (38hrs/week)nnLocation: Remote (well help you set up your home office!)nnTimezone: We’d like at least 3 hours crossover with Australian east-coast business hours (9am – 5pm AEST). No midnight shifts though.nnIf you worked here over the past few months, you might have:n- Provided technical support, debugged issues (including DNS records), made HTML/CSS edits, and handled complex or custom uses of our products.n- Found a bug hidden in the Raisely codebase that a customer wrote about. Wrote the issue up for the engineering team (or even coded up a fix yourself if youre game!)n- Advised customers on how Raisely meets their technical requirements, including data handling and integrations.n- Worked with our product engineers to make Raisely easier to use and build on.n- Communicated with customers over email, phone screencasts, and video callsn- Participated in our week-long virtual retreat, where you learnt how sneaky your teammates can be in Among Us!n- Been a vocal advocate for our customers – bringing their feedback right into our product directionn- Strategise and make data-driven decisions to make our products better and our customers love them more everything from our onboarding through to ongoing check-insn- Written technical support docs, making the complex simple for Raisely usersnn*Improved anything. Your job description doesnt end with these bullet points.*nnRequirements:nn*You are:*nn- Deeply technical – You throw away the manual and figure things out for yourself. You know HTML, CSS, SQL, basic JavaScript or React, and you understand how computers talk. You have a fundamental understanding of DNS. You are familiar with using browser DevTools for debugging.n- A go-getter – You thrive on finding problems and cant rest until you solve them. You welcome an environment where you can learn and work independently.n- A superb communicator written and verbal. Youre fluent in English with an engaging, conversational, and disarming tone.n- Patient and resilient – motivated by helping people and comfortable dealing with new and challenging situations.n- You are not comfortable with the status quo – Youre not in this for a quick dollar; you think the world needs to be better and that technology will get us there.nnBenefits:nnWe hope youre excited by our unique product offering, our team and what were trying to achieve. But, to sweeten the deal, we offer these great benefits:nn Salary We try to pay above-average salaries anchored to similar jobs in Sydney, Australia. Were open to a wide range of experience for this role, and wed offer AU$82,500 a year based on experience (including super for Australian employees).nn Healthcare We will contribute up to US$3000 towards health insurance if you live somewhere without a public health system.nn Ownership We are focussed on building Raisely as a team, so well offer you the chance to be a part-owner of the company with our Employee Share Schemenn Technology Well get you a laptop and screen when you start, plus help you set up your home office.nn Retreats Every 6-ish months we fly you somewhere pretty for our team retreats. (Once were able to safely again)nn Annual Leave Everyone gets 4 weeks paid leave plus 11 days of public holidays, to be taken when you like. Plus, you are entitled to generous paid sick leave.nn Work remotely Were a remote-first company – live and work wherever youre happiest. Well cover a co-working space if youd like to work there.nn Flexibility Adjust your hours as you need, within the window set above.nn Training Well support you with time when you want to learn new skills or pay for conference or course tickets. nnPlease mention the words HURDLE MIXED SOON when applying to show you read the job post completely (#RMTUyLjM5LjIxMy44MQ==). This is a feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they’re human.nn nn#Salary and compensationn $50,000 $70,000/yearn nn#LocationnWorldwide

Tagged as: Automation Engineer, CSS, customer support, Full-Time, Java, Javascript, QA Automation Engineer, React, SQL