Product Manager Smart Contract

nOverview:nnVarsity Tutors, a Nerdy company, is looking for Senior Retention Specialists based in the USA to join our team! Varsity Tutors is transforming how people learn with new and innovative technology, and offers a full suite of learning products that are personalized to the needs of every learner. Our award-winning online and mobile learning platforms connect students and professionals from all around the world with personalized instruction to achieve any goal. Come join our fast growing team and help people get the educational help they need!nnSenior Retention Specialists are advocates for the clients of Varsity Tutors. They assess needs, manage accounts to drive customer engagement, and increase retention by efficient and empathetic issue resolution. This is a temp-to-hire (paid training), remote position focused on retaining existing customers during high-level escalations. Senior Retention Specialists will work closely with our sales and training teams and help ensure a positive experience for our clients.nnLocation: Fully Remote – Based in the USAnnAbout Nerdy:nnNerdy (NYSE: NRDY), the parent company of Varsity Tutors, is a leading platform for live online learning, with a mission to transform the way people learn through technology. The Companys purpose-built proprietary platform leverages technology, including AI, to connect learners of all ages to experts, delivering superior value on both sides of the network. Nerdys comprehensive learning destination provides learning experiences across 3,000+ subjects and multiple formatsincluding one-on-one instruction, small group classes, large format group classes, on-demand study support, and adaptive self-study. Nerdys flagship business, Varsity Tutors, is one of the nations largest platforms for live online tutoring and classes. Its solutions are available directly to students and consumers, as well as through schools and other institutions. Learn more about Nerdy at https://www.nerdy.com/. nnQualifications:nnn* 3+ years experience with high-level customer escalations in account management, client relations, hospitality, or tourism, preferably over the phone.nn* Education, teaching, or tutoring experience is preferred, but not requirednn* High empathy and emotional intelligence, with the ability to understand families’ educational needs and make product/service recommendationsnn* Strong problem solving skills and ability to adapt quickly in a fast-paced environmentnn* Conflict management skills and the ability to use high level judgment when managing customer defectsnn* Ability to remain calm and professional in stressful situations.nn* Excellent verbal and written communication skillsnn* Ability to work independently and multi-tasknn* Network requirements: High-speed Internet access (50 Mbps download, 10 Mbps upload) via wired ethernet connection; no Wi-Fi, Satellite or Cellular Hotspot or Cellular Internetnn* Understand and appreciate that Nerdy is an apolitical company and that we can have the largest impact if we are united in our focus on helping people learn and not divided or distracted by advancing unrelated causes.nnnnnResponsibilities: nnn* Conduct and effectively manage high-volume of inbound phone calls to support current customersnn* Deflect cancellation requests with a solutions oriented approach that instills confidence in the product nn* Full ownership of existing customers that are at risk of canceling servicesnn* Address complaints with the goal of increasing satisfaction and securing renewals or saves.nn* Achieve client onboarding, retention, and engagement targets set by managementnn* Assess and understand the needs of our clients to be able to make recommendations for educational products and servicesnn* Assist in client service and build strong relations with our students and familiesnn* Manage client records to ensure proper follow-upnn* Communicate effectively with internal team and external customersnn* De-escalate and handle challenging situations on a regular basisnn* Actively implement coaching and feedback in pursuit of providing customers with a high quality experiencennnnnVarsity Tutors Leadership PrinciplesnnRelentless Focus on Customers * Comfort with Ambiguity * Ownership * Simplify * Intellectual Curiosity * Build Teams * Think Big * Insist on High Standards * Bias for Action * Build Trust * Go Deep * Have Conviction * Deliver Results * Are Right, a LotnPay/Benefits: $18/hr to start with the opportunity to be promoted to a full-time position based on performance, which offers:nn$40,000 base salarynn$6,000 variable compensation target (plus unlimited bonus potential)nnEquity (Restricted Stock Units) in the company.nnFull-time positions (evenings and weekends required) also include a comprehensive benefits package (health insurance, 401k matching plan, PTO, and free access to tutoring and our online educational resources).nnFully Remote PositionnnA once-in-a-lifetime opportunity to help transform how the world learns!nnA fast-paced, collaborative, and team-oriented work environment with plenty of training and a feedback-rich culturennn nn#Salary and compensationn No salary data published by company so we estimated salary based on similar jobs related to Mobile, Senior, Sales and Non Tech jobs that are similar:nn $52,500 $110,000/yearn nn#Benefitsn 401(k)nn Distributed teamnn Asyncnn Vision insurancenn Dental insurancenn Medical insurancenn Unlimited vacationnn Paid time offnn 4 day workweeknn 401k matchingnn Company retreatsnn Coworking budgetnn Learning budgetnn Free gym membershipnn Mental wellness budgetnn Home office budgetnn Pay in cryptonn Pseudonymousnn Profit sharingnn Equity compensationnn No whiteboard interviewnn No monitoring systemnn No politics at worknn We hire old (and young)nn nn#LocationnDetroit, Michigan, United States

Tagged as: Full-Time, learning, mobile, Product Manager