People Operations Associate (EMEA)

Our Krakenites are a world-class team with crypto conviction, united by our desire to discover and unlock the potential of crypto and blockchain technology.

What makes us different? Kraken is a mission-focused company rooted in crypto values. As a Krakenite, youll join us on our mission to accelerate the global adoption of crypto, so that everyone can achieve financial freedom and inclusion. For over a decade, Krakens focus on our mission and crypto ethos has attracted many of the most talented crypto experts in the world.

As a fully remote company, we have Krakenites in 60+ countries who speak over 50 languages. Krakenites are industry pioneers who develop premium crypto products for experienced traders, institutions, and newcomers to the space. Kraken is committed to industry-leading security, crypto education, and world-class client support through our products like Kraken Pro, Kraken NFT, and Cryptowatch.

Become a Krakenite and build the internet of money!

Our People team is called the Krakenite Experience (KX) team, and we aim to become a world leader in People Experience. We are seeking a driven People Operations Associate to join our KX team in Europe.

The KX Operations Associate will work closely with the wider KX Operations Teams, HR Business Partners and a number of other stakeholders on various HR projects and initiatives.

The Operations Associate is the first point of contact for most KX (HR) related questions. You will provide outstanding Kraken-level customer service to your fellow Krakenites by ensuring all questions and requests are being answered timely and accurately within defined SLAs and by keeping the KX Knowledge base up-to-date with the latest policies and procedures.

The Opportunity:

• T0 T1 Service Desk support, answering frequently asked questions from Krakenites regarding policies and procedures; triage more complex questions to appropriate KX leads and functions
• Review all open service desk tickets to ensure they are properly tagged/labeled and meeting SLAs
• Review and audit the hire process in Workday for all incoming hires
• Action data updates in Workday using information and approvals from service desk tickets ensuring data integrity at all times
• Review and update internal and external process documentation using the agreed upon formatting guidelines
• Identify and execute on the continuous improvement of KX programs and processes to enhance the overall Krakenite experience
• Keep up-to-date with the latest HR trends and best practices, supporting local KX Generalists with any changes
• Support ad hoc projects

Skills you should HODL:

• At least one year administrative experience in Human Resources, Onboarding or Recruiting
• Demonstrated knowledge of international employment-related laws and regulations
• High level of integrity and confidentiality
• Positive, professional business presence
• Effective communication skills to communicate proactively and respectfully with the KX team and wider Krakenite population
• Extremely organized with exceptional attention to detail and accuracy
• Proactive problem solver and disciplined self-starter that thrives in an ambiguous environment with ever-changing priorities
• Flexible to take on a variety of tasks, adaptable and can anticipate opportunities for additional contributions
• Experience of working in an SLA / ticket driven environment

Nice to haves:

• Employment contract management experience
• Experience in using Workday
• Experience in using Jira ticketing system
• Experience in using Confluence