Partner Success Operations Specialist Dropship

nTHE ROLEnnnYou will oversee the operational management of our dropship partner accounts including, but not limited to, fulfillment operations, order flow management, supplier payouts, and best practice account training. You will build relationships with boutiques, brands, and suppliers at all levels, to become a trusted partner, ensuring that all operational activities are meeting program guidelines and that all systems and technical requirements are functioning properly. You will report directly to the Partner Success & Business Development manager and work closely with teams across the organization to ensure DSS program operational efficiency.nnnnWHAT YOU’LL DO n* Own end-to-end order status management across all sales channelsn* Lead operation inquiry responses in email, WhatsApp, and Slack channel communications internally and externallyn* Monitor and action on order cancellations and orders with creation errorsn* Manage requests for necessary partner and customer refunds n* Reallocate orders and generate OE reportsn* Proactively reach out to suppliers for the status/prioritization of delayed ordersn* Provide management and sales channel owners with an overview of partner SLA & OEs at channel and partner level, identifying areas for improvementn* Communicate effectively on order status inquiries with internal FF/FPS teamsn* Edit and approve new MPNs following 3P group strategyn* Create bi-weekly competitive pricing reports to help guide supplier pricing conversationsn* Manage DSS partner packing material levelsn* Train suppliers on proper fulfillment and packaging standards by sales channeln* Audit weekly DSS late/no scan orders reports to ensure proper fees are being evaluated on supplier payoutsn* Generate catalog databases for data scrubbing and communicate needs to third-party partnern* Review weekly supplier sales payout filesn* Create 3P group POs & invoices as neededn* Create end-of-month sales reports for every suppliern* Lead supplier systems operation training sessionsn* Support Ad-hoc catalog management projectsn* Other projects or reports as needed to support 3P businessnnnnWHO YOU AREn* You are an experienced leader with a proven track record in customer success, loyalty programs or other customer retention programsn* You have thorough experience in the streetwear and sneaker market with the ability to provide insight on the highest value current and upcoming trendsn* You have a passion for creating customer value and the ability to lead transformational change.n* You are a successful leader with proven experience in managing local and remote teams or leading teams cross-functionally across an organizationn* You are an excellent relationship builder, actively listening to customer needs, inspiring stakeholders to a new point of view, and accommodating constructive feedback along the wayn* You are a hands-on problem solver with the ability to take complex ideas and systems and make them simple for internal and external stakeholders through excellent communicationn* You are successful at interacting with all levels of the organization and across a global cross-functional team with various viewpointsn* You have a growth mindset and the ability to weigh multiple risk factors when making recommendations for program expansionnnnnNYC WAGE TRANSPARENCY LAWn* The pay range for this position at commencement of employment is expected to be between $58,000 and $64,000 a year; however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements, including a sign-on bonus, restricted stock units, and discretionary awards in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick time, and parental leave), dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.n* If hired, employee will be in an at-will position and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.nnnnnnYou will oversee the operational management of our dropship partner accounts including, but not limited to, fulfillment operations, order flow management, supplier payouts, and best practice account training. nn#Salary and compensationn No salary data published by company so we estimated salary based on similar jobs related to Sales and Sales jobs that are similar:nn $40,000 $80,000/yearn nn#Benefitsn 401(k)nn Paid time offnn nn#LocationnUS New York, New York, United States

Tagged as: Business Development Manager, Development Manager