Onport is looking for an Integrations Support Specialist to help manage our clients. Youll be responsible for supporting our customer base from a product knowledge and technical standpoint through our Support System as well as throughout their onboarding journey with Onport.

You are expected to support client product implementations by understanding and analysing the requirements, documenting them, and conveying the requirements to the tech team so they can understand and work on them.

You are expected to reply to client queries in our support system, identify the underlying issue and fixing it to the best of your abilities, documenting troubleshooting workflows, or conveying the message to the development team.

You will also be responsible for writing technical documentation on Onports technical features (API and webhooks) so that clients know how to use them without the need to rely on support.

What youll do
  • Reply to customer inquiries through Support System / Email
  • Create support documents on Onports technical and product capabilities
  • Deliver an excellent service to Onport customers by complying with pre-established SLAs and KPIs
  • Lead and conduct complex investigations while troubleshooting technical issues
  • Communicate with other internal Tech teams and coordinate customer feedback
  • Support key clients onboarding from a technical/product knowledge standpoint

Who you are
  • Experience as Business Analyst / Quality Assurance / Technical Support/ Integrations Specialist;
  • Experience in a client-facing role;
  • Familiarity with SQL tools, command lines;
  • Mandatory experience with any of the following: e-commerce / marketplaces / dropshipping / e-commerce inventory management or shipping;
  • Knowledgeable and experienced in Product/Software development, with understanding of all different phases, from the beginning all the way through implementation and continuous improvement, experienced working in Agile environments.

Tagged as: Business Analyst, Editor, Quality Assurance, SQL

Job Overview
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