Inside Sales Coordinator

Position Summary

MEPPIs Critical Power Solutions Division (CPSD) is looking for a Inside Sales Coordinator to perform all aspects of service sales for the critical power industry including identifying leads, quoting service opportunities, follow-up, closing and processing of service agreements and warranty sales.

Essential Functions

• Develop business opportunities and enhance the customer experience by selling service contracts, extended warranties, spare parts and labor projects.
• Maintain relationships in a consultative role with customers and MEPPI partners by providing support, information, and guidance; researching and recommending new service offerings and cost savings.
• Maintain sales opportunity, contracts, pricing and service order data in MEPPIs customer relations management (CRM) and business systems.
• Prepare and present quotes to customers, including preparation and submission of RFP documentation. Follow-up and close renewal contracts prior to expiration, upsell to higher levels of service. Identify and project customer budget cycles, close dates and revenue recognition dates.
• Obtain cost estimates from vendors for services and equipment.
• Ensure proper invoicing of service contracts and extended warranties.
• Improve service margins through higher Average Selling Prices, direct sales, and promoting MEPPI quality.

Qualifications

• Associates degree in business or related discipline with 3 years of experience in inside sales, telephone sales, customer service, collections or equivalent education and experience.
• Intermediate knowledge of selling services.
• Advanced interpersonal, communication, and presentation skills required to communicate with employees and customers.
• Ability to work in a team environment and to work on multiple projects simultaneously.
• Advanced computer skills with emphasis on MS Office products, ERP/MRP and CRM systems.

Tagged as: Customer Experience, customer service, PHP