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At Gusto, we believe in empowering small and medium size businesses to create a better life for their employees. The R&D Tax Credit team is responsible for helping small businesses increase their cash flow by taking advantage of tax credits and ability to invest in both their business and employees.

About Gusto

Gusto is a modern, online people platform that helps small businesses take care of their teams. On top of full-service payroll, Gusto offers health insurance, 401(k)s, expert HR, Tax Credit assistance and team management tools. Today, Gusto offices in Denver, San Francisco, and New York serve more than 200,000 businesses nationwide.

Our mission is to create a world where work empowers a better life, and it starts right here at Gusto. Thats why were committed to building a collaborative and inclusive workplace, both physically and virtually. Learn more about our Total Rewards philosophy.

Do you relish distilling complex and ambiguous problems into actionable solutions? Obsessed with creating simple, beautiful, and enjoyable experiences that delight users and make their lives easier? Are you someone with a strong bias for action, who can drive complex and highly visible projects and garner support and buy-in across all levels and cross-functional teams? If so, then you may be a great fit for the Head of Product Management, Tax Credits position.

Tax Credits is a brand new team to Gusto, and is tasked with creating a magical experience that helps as many Gustomers as possible to take advantage of available tax credits in a scalable, approachable and opinionated way. Our goal is to empower and delight by:

  • Providing magical just-in-time moments that introduce potential tax credits to the right people at the right time
  • Creating a system of self-serve that lets Employers explore their tax credits potential and that helps navigate the complex process of gathering all the data and to deliver the right studies
  • Delivering a simplified and streamlined tax credit discovery journey, and the user experience to support it

Due to the horizontal nature of this team, you will work cross-functionally to ensure your solutions solve the problems of our varied customer base, as well as address needs of our many product teams and key business goals. This team has strong executive support, and exciting plans to grow in size and scope.

Heres what youll do day-to-day:
  • Develop a deep understanding of the different customers we serve, and a how their varying needs translate into product requirements
  • Partner with engineering, design, and data science within your quartet and across cross-functional teams to ship solutions that delight customers
  • Identify emerging technologies and industry trends, build business cases, and define product vision and strategy
  • Understand customer pain points, come up with solutions, and then prototype, iterate and launch frequently
  • Use data and experiments to make decisions that improve the customer experience and business metrics
  • Create a tax credit strategy that simplifies the in-app experience for when and how we message customers and lead them through this complex journey all the way to enjoying their tax credits
  • Make our Customers, both Employers and Employees, happy

Heres what were looking for:
  • 6+ years of product management or software development experience including
    • Experience empowering and growing world class Product teams
    • GM experience or responsible of your own P&L is a plus
  • Track record of delivering personalized, modular and adaptive products that guide the customer through a simple and intuitive user experience
    • Strong technical understanding of machine learning and artificial intelligence
    • Deep understanding of personalization and modularization of the product experience
  • Experience driving high growth of product from launch phase to scaled adoption including
    • Strong product discovery and research skills
    • Ability to set a strategy and translate to a roadmap with end-to-end execution
    • Proven track record of building products customers love and taking them from launch to scale
  • Creating and growing diverse and passionate product teams
  • Zest for learning and first principles thinking
  • Execution oriented and highly organized
  • Empathy and kindness for the teams you work with and the customers we serve

Our cash compensation range for this role is $182,000/yr to $247,000/yr in Denver & most remote locations, and $214,000/yr to $290,000/yr in San Francisco & New York. Final offer amounts are determined by multiple factors, including candidate experience and expertise, and may vary from the amounts listed above.

Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because its the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto.

Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at

Apply now >

Tagged as: Customer Experience, Data Science, learning, User Experience

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