Freelance Writer

nSprinto is a leading platform that automates information security compliance. By raising the bar on information security, Sprinto ensures compliance, healthy operational practices, and the ability for businesses to grow and scale with unwavering confidence. We are a team of 200+ employees & helping 1000+ Customers across 75+ Countries. We are funded by top investment partners Accel, ELEVATION & Blume Ventures and have raised 32 Million USD in funding including our latest Series B roundnnnThe RolenAre you ready to make a significant impact in a fast-paced, innovative environment? We are on the lookout for an experienced Enterprise Customer Success Manager to join our dynamic B2B SaaS company thats revolutionising the way businesses operate in a nascent market!nnnImagine being at the forefront of change as our customers transition from outdated manual processesthink spreadsheets, emails, and foldersto harnessing the power of our cutting-edge GRC Automation tool. In this pivotal role, you will be the guiding force for enterprises embarking on an exciting journey of transformation, helping them unlock new levels of efficiency and success as they adopt our solutions for the very first time.nnnIf youre passionate about driving customer success and thrive in an environment where innovation meets opportunity, this is your chance to shine! Join us and be part of a team that’s not just changing how work gets done but also shaping the future of the industry. Your expertise will be crucial in empowering clients to embrace automation and redefine their workflows.nnnReady to make a difference? We cant wait to meet you!nnnnSome key responsibilities of the role:n* Ownership of GRR goals for a Portfolio of high-value accounts: Oversee a designated portfolio of mid-market accounts, ensuring high levels of customer satisfaction and retention while identifying opportunities for upselling and cross-selling.n* Lead GRC Transformation Projects: Drive the planning and execution of GRC transformation initiatives, collaborating with clients as well as internal product teams to align project delivery goals with the customers business objectivesn* Act as a Trusted Advisor: Serve as a consultant to CISOs and other key stakeholders, providing insights on information security best practices and compliance requirements.n* Monitor Key Performance Indicators (KPIs): Track and improve leading indicator metrics such as Net Promoter Score (NPS), product adoption rates, and customer engagement levels to assess and improve the health of the customer accountsn* Conduct Quarterly Business Reviews (QBRs): Facilitate regular QBRs with clients to discuss progress, gather feedback, and ensure alignment on future goals and strategies.n* As an SME, mentor / guide other CSMs: As a subject-matter expert, guide other CSMs in the team navigate complexities with their customer engagements, while also leveraging the knowledge to improve internal processes and playbooks.nnnnSome key requirements of the role:n* 5+ years of experience in customer success, consulting, or project management, with a focus on mid-market or enterprise accounts.n* Proven experience in managing complex, multi-phase digital transformation projects with a focus on scaling impact and results.n* In-depth understanding of Governance, Risk, and Compliance (GRC) frameworks (GDPR, HIPAA, SOC 2), with hands-on experience leading large-scale transformation initiatives in this space.n* Strong project management skills, capable of handling multiple complex initiatives.n* Excellent communication and relationship-building skills with senior stakeholders.n* Proficiency in CRM tools and data analysis software.nnnnBenefitsn* Remote First Policyn* 5 Days Working With Flexi Hoursn* Group Medical Insurance (Parents, Spouse, Children)n* Group Accident Covern* Company Sponsored Devicen* Education Reimbursement Policynnnnnn nn#Salary and compensationn No salary data published by company so we estimated salary based on similar jobs related to SaaS, Senior and Non Tech jobs that are similar:nn $80,000 $120,000/yearn nn#Benefitsn 401(k)nn Distributed teamnn Asyncnn Vision insurancenn Dental insurancenn Medical insurancenn Unlimited vacationnn Paid time offnn 4 day workweeknn 401k matchingnn Company retreatsnn Coworking budgetnn Learning budgetnn Free gym membershipnn Mental wellness budgetnn Home office budgetnn Pay in cryptonn Pseudonymousnn Profit sharingnn Equity compensationnn No whiteboard interviewnn No monitoring systemnn No politics at worknn We hire old (and young)nn nn#LocationnBengaluru

Tagged as: Customer Success Manager, learning