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We are seeking a customer-focused, highly energetic, individual to join our team as a Customer Success Manager responsible for onboarding and enabling our large number of clients on to Web and App platforms.nnThis role will act as an advisor for our mobile offering + done for you service for customers, and will have a variety of customer facing engagements to help our customers hurdle the challenges preventing them from getting maximum value from the product.nnThe ideal fit will be able to think strategically and execute tactically, experienced in leading customer interactions, detail oriented, articulate and credible with the ability to listen effectively and provide clear advice.As part of the Customer Experience delivery, you will require proven customer facing skills within the technical domains of WordPress, training and support.nnThis individual will work closely with our customer support teams, product teams and lead training and development.More-so, design and lead 1:1 and group user training sessions to make a direct impact on achieving BuddyBosss customer activation and retention targets.nnTo that end, the Customer Success Manager must approach the customer experience as an ever-improving initiative.nnKey Accountabilities:nnTrain and onboard BuddyBosss customers to ensure they understand how best to use our products and services effectively to meet their goals.nLead regular group webinar trainings for our customers with Q&A to address use-case challenges and make relevant recommendationsnLead in creating and curating content such as recorded videos and guides to educate your customersnMonitor the customer engagements and experience, and intervene with proactive education when customers are not effectively using our products and services to achieve the value they expectednWork alongside our Marketing Teams, to create test playbooks and new program ideas to drive customer engagement and speed up the delivery processnAdvocate for the customer; Provide updates to internal cross-functional partners (Product Management, Product Development, Sales) on customer perspectives, risks, strategic insights, issue resolution activities and expansion opportunitiesnPossess a strong understanding of BuddyBosss products and services, and use the wide variety of use-cases as well as product management best practices; be able to articulate how both align with the customers’ strategies and desired business outcomesnnKey Skills:nnStrong technical knowledge of WordPress with the ability to troubleshoot technical issues.nMust be able to demonstrate effective oral and written communications skillsnStrong interpersonal and collaboration skillsnExhibits decisive problem solving abilitynAbility to work well within a team settingnWorking knowledge of product challenges in relation to overall marketnComputer proficiency; solid knowledge of word text programsnProficiency in conducting live webinars / virtual training sessions with facilitation experience, managing multiple learners, breakout rooms and Q&A sessionsnSkilled in creating / recording tutorial videos with both screen share and camera setup to be able to demo mobile appsnnExperience:nnAt least 3 years in a customer relationship role; either in Customer Success, Technical Training or Customer SupportnExperience working with SaaS / product management teams strongly preferrednDemonstrated skills in managing customer relationships for a managed services and / or Technical product offeringnUnderstanding and passion of product management, agile and software development practices a major plusnA clear and concise communicator, confident and experienced in both 1:1 and group customer presentationsnDemonstrated curiosity that drives you to seek understanding of customer needs and an ability to uncover insights into broader objectives.nHighly motivated and team orientednOrganized with exceptional follow throughnWhen Applying:nnPlease include a link to a 90-120 seconds video where you explain why you will be a great fit for this position. Thank you nnPlease mention the words COMMON POSSIBLE PANIC when applying to show you read the job post completely (#RMjE3LjkuMTkuNTM=). This is a feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they’re human.nn nn#Salary and compensationn $40,000 $60,000/yearn nn#LocationnWorldwide

Tagged as: Customer Experience, Customer Success Manager, marketing, mobile, wordpress

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