Customer Support Champion

We launched saas.industries in 2019 and specialized in developing and marketing API products. We currently provide our solutions to hundreds of businesses in multiple niches, all around the globe.nnAs our company’s first full-time support manager, you will be responsible for designing & building support processes together with the founding team. nnYou will be required to act as a primary escalation target for any technical or subscription-related issue. You will be handling every support issue personally, either through email, web-meeting, or chat communication.nnnWhy You Should Applynn- We are 100% bootstrapped – you enjoy low hierarchies & appreciate direct communication with the foundersn- You want complete control over your development and working environment. n- You thrive in a remote working environment where you may never meet your co-workers in person; you go wherever you wantn- You understand how essential clear, consistent communication is when working remotely — ambiguity makes you uncomfortablennSkills You Should Havenn- Good oral and written communication skillsn- Strong technical knowledge in networking systemsn- Strong analytical skillsn- Ability to prioritize and manage tasks.n- Excellent time management and problem-solving skills.n- Exceptional customer service skillsnnWhat You Can Expect From Usnn- A competitive salaryn- Flexible and fair working hoursn- Calm and asynchronous company environmentn- Focus on deep work instead of meetingsn- Extensive onboarding to your new work environmentn- Opportunity for performance-based bonuses and salary increasesn- A healthy level of autonomy; We will provide consistency in expectations and support.n- Transparent, direct and clear communicationnn nnPlease mention the word STRAIGHTEN when applying to show you read the job post completely (#RMjE3LjkuMTkuNTM=). This is a feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they’re human.nn nn#Salary and compensationn $30,000 $60,000/yearn
nn#Benefitsn Asyncnn
nn#LocationnWorldwide

Tagged as: Full-Time, marketing