Customer Success Support Representative

nJob DescriptionnnCustomer Success Support is responsible for the setup, on-going support and maintaining the accuracy of enterprise accounts. Each team member works to ensure that every client has the tools they need to use the Yembo products and services. We value career growth and look for team members that may have future interest in becoming a CSM or similar role. nnKey ResponsibilitiesnnnDay to day supportnnnnEmailnnText (through our platform)nnManage incoming calls and outgoing follow upsnnnnTeach our client how to effectively use our products and build training guidesnnUncover adoption blockers for our customersnnDebug customer issues and clearly communicate findings to engineeringnnnnnHours/LocationnnThis is a full-time remote position. The ideal candidate will handle incoming calls, texts and emails from 8am-5pm PST, Monday-Friday. Yembo is a fully remote company based all over the US and internationally.nnTravelnnNo current travel is needednnRequirementsnnnExcellent written and verbal communication skillsnnHigh attention to detailnnHighly proactivennEfficient time management and ability to prioritizennSkilled with using various software tools — G Suite, CRMs like Salesforce, project management tools like Jira/Trello, etcnnAble to work regular US business hoursnnGreat referencesnnnnOutcomesnnOnce you join Yembo, here’s how you can expect to make an impact:nnnMaking an impact from day one. You will be joining a growing team that is hyper focused on serving clients needs. You will be welcomed to a culture that values trust and candor and allows everyone the space to learn and grow within this exciting company.nnnnnIn your first 30 days, you’ll:nnnLearn the suite of products and back office applicationnnLearn expected client outcomesnnLearn internal toolsnnnnnnProvide real time support for our clientsnnnnn nSalary Range: $42,000 – $52,000 USDnn*Based on a variety of factors, including location, relevant skills, and years of experience. nn#LocationnSan Diego, California, United States

Tagged as: Full-Time, Salesforce