Customer Success Manager

Passionate about customers? Love managing relationships, ensuring adoption, and driving value? We are looking for people who can ensure success with our fast-growing list of customers. You will own a portfolio of accounts and help to shape the customer experience as we continue to scale.

Youll be working with a strong, distributed CSM team and reporting to the VP of Customer Success.

What youll do

• Ensure adoption of Logikculls product line by monitoring trends and executing on playbooks
• Onboard and implement new accounts aiming to achieve value quickly
• Develop a deep understanding of Logikculls technology and eDiscovery to help create best practices.
• Drive business value to a variety of stakeholders from leadership to individual contributors.
• Proactively create new relationships in existing accounts through outbound efforts
• Proactively monitor the health and adoption of customer portfolio

What were looking for (you!)

• 3+ years of client-facing experience training and driving adoption within a SaaS software company
• Exceptional presentation skills with a Director or C-Level audience
• Ability to build relationships with stakeholders from the practitioner to the executive level
• Ability to work from home in a distraction-free environment with a stable internet connection.
• You are Smart, Hungry, Empathetic, Nimble, and Gritty!