Customer Success Engineer

ORCID is seeking an experienced and enthusiastic professional for the position of QA Automation Engineer. If you like the flexibility of a remote organization and the public-service orientation of a non-profit, join us on our mission to connect research and researchers!nnWho We ArennORCID is a mission-driven, member-supported, community-governed non-profit organization. Our vision is a world where all who participate in research, scholarship, and innovation are uniquely identified and connected to their contributions across disciplines, borders, and time. Every one of ORCIDs employees is committed to that vision as well.nnWe believe in and operate by our three main values. ORCID strives to be:nnInclusive: We make decisions collaboratively, involving our staff, Board, those who support our mission, and the researchers and community that are the purpose of our work. We take a global view.nnTrusted: Privacy and researcher control underscores everything we do.nnOpen: Our work is open, transparent, and non-proprietary.nnnThe RolennORCID is seeking an enthusiastic and motivated QA Automation Engineer to join our development team, working alongside our QA Lead to take our processes and practices to the next level and achieve extensive end-to-end test coverage across our systems. The role is mainly focussed on automated testing, but will cover the full QA function including some manual QA, documentation, training of staff members and tier 2 support. Our web applications use Angular on the frontend, Java for the backend, with Postgres and MongoDB databases.nnThis position is full time (40 hours/week) and, like all positions at ORCID, is fully remote. Candidates must be able to work during Europe or Americas standard business hours (Mon-Fri) with at least four hours daily between 1200-2000 UTC, with recurring meetings at 1500 UTC. Outside of these parameters, ORCID offers flexibility with your schedule.nnResponsibilitiesnnTest Automationnn-Write automated tests that drive web-based UIs and APIsnn-Analyse and triage test results, and create bug reportsnn-Support other team members to become proficient in automated test writingnnnManual testingnn-Create and execute testing plans for ORCID productsnn-Identify and report system bugs and other flawsnn-Research, document, respond to and prioritize bug reportsnn-Analyze and write test standards and proceduresnn-Work with the product team to understand desired functionality, acceptance criteria, complexities and risksnn-Help manage the software lifecycle, including finding the correct balance between risk and software development velocitynnnTier 2 supportnn-Provide technical support (tier 2) for escalated API integration issuesnn-Provide technical support (tier 2) for escalated user support ticketsnn-Monitor API Users Group, making sure questions are answered and community feedback is transmitted internallynnnDocumentation and trainingnn-Manage staff training on new Registry and API featuresnn-Technical API documentationnnnRequirementsnn-Fluency in written and spoken Englishnn-3-5+ years experience in test automationnn-Expertise in Javascript coding for automated testing of user interfacesnn-Experience with test automation frameworks, e.g. Cypressnn-Ability to work in an agile environmentnn-Experience with Behaviour Driven Development tools and methodologiesnn-Ability to communicate clearly, accurately and respectfully on complex issues, including listening actively to othersnn-Experience extracting actionable recommendations from feedback and datann-Motivated and results-driven, with a high-level of energy, enthusiasm, and initiativennnNice-to-Havesnn-Fluency in additional languagesnn-Experience working remotelynn-Experience working in the research communitynn-Experience with performance and/or security testingnnnnOur CulturennAs a global, 100% remote organization, ORCID is able to find the best and brightest minds in the industry. Our team includes individuals with broad and diverse backgrounds who are globally distributed. We are fluent in many languages, and we all have an innate tech savviness which helps guide our product development, support, and customer experience. nnWe recently formed a committee of dedicated team members who meet regularly to ensure our global diversity, equity, and inclusion needs are being met, addressed, and amplified. As a fully remote organization, we also have an active committee dedicated to making our individual remote experiences as positive and productive as possible. nnAlthough we are geographically diverse, we are a small, cohesive community of thinkers and doers committed to excellence and to each other.nnAs an open organization valuing trust and transparency, we have a privacy policy describing how we handle applicant, employee and contractor data that we invite you to review if interested: https://info.orcid.org/employee-and-contractor-privacy-policy/nnWe provide:nnA family-friendly, flexible working environment, including: nn-Flexible work hours and the ability to work fully from home (when not travelling)nn-A committed and awesome team serving a community-driven organizationnn-Competitive compensation & benefits, plus an ORCID-wide closure (day off) the first Friday of each monthnn-A continuous learning environment with opportunities for training & professional developmentnn-Tools to support our virtual office environment, including a budget to choose your preferred laptop and a remote working stipendnnnNote about our salary range: ORCID considers multiple factors when addressing salary, including experience, geographical location, and internal equity. Because of the wide variation in locations and experiences we receive in our applicants, our salary range is a general range only.nn nnPlease mention the words MIDNIGHT DOUBLE SITUATE when applying to show you read the job post completely (#RMjE3LjkuMTkuNTM=). This is a feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they’re human.nn nn#Salary and compensationn $40,000 $80,000/yearn nn#LocationnWorldwide

Tagged as: Angular, Automation Engineer, Customer Experience, diversity, Java, Javascript, learning, QA Automation Engineer