Customer Experience Specialist

Who is Flock?nnFlock Safety provides the first public safety operating system that empowers private communities and law enforcement to work together to eliminate crime. We are committed to protecting human privacy and mitigating bias in policing with the development of best-in-class technology rooted in ethical design, which unites civilians and public servants in pursuit of a safer, more equitable society. nnOur Safety-as-a-Service approach includes affordable devices powered by LTE and solar that can be installed anywhere. Our technology detects and captures objective details, decodes evidence in real-time and delivers investigative leads into the hands of those who matter. nnWhile safety is a serious business, we are a supportive team that is optimizing the remote experience to create strong and fun relationships even when we are physically apart. Our flock of hard-working employees thrive in a positive and inclusive environment, where a bias towards action is rewarded. Flock Safety is headquartered in Atlanta and operates nationwide. We have raised over $380M in venture capital including a recent Series E round led by Tiger Global. Now surpassing a 3B valuation, Flock is scaling intentionally and seeking the best and brightest to help us meet our goal of reducing crime in the United States by 25% in the next three years.nThe RolennThis is a fully remote position, so exemplary time management skills, the ability to manage multiple tasks at once, critical thinking, a desire to solve customer problems, and effective communication throughout the customer experience are all key components to being successful in the role.nnHow youll make an impact:nnn* Become an expert on all things Flock Safety, serving as a valuable resource for current and prospective customers alikenn* Provide quick, friendly, and high quality assistance to all customer types via phone, live chat, and emailnn* Empower our customers by sharing tips and best practices on how to effectively use our softwarenn* Partner with the Product, Engineering, Operations, Sales, Project Management, and Customer Success teams to tactfully resolve escalated situationsnn* Make recommendations to the Flock Safety product to magnify your impact and drive change across the networknn* Contribute to the Flock Safety Customer Help Center to help reduce the need for customers to contact us in the first placennnnnWere looking for people who:nnn* Have demonstrated excellence in customer-facing roles for 2+ years nnnn* For example, current members of the team have prior experience as 911 dispatchers, technical support, and in the hospitality industrynnnn* Are comfortable supporting customers through a variety of contact channels, including phone, chat, and/or email — bonus points for experience with Salesforce or similar toolsnn* Have excellent written and verbal communication skillsnn* Have experience troubleshooting technical software and finding creative solutions nn* Embrace change and know how to maneuver around challenges and ambiguitynn* Have the ability to work independently, prioritize and manage multiple tasks, and clearly communicate necessary information to customers and internal teamsnn* Can provide clear examples of delivering exceptional customer service while working efficientlynn* Have flexibility with their working schedule (potentially some evenings/weekends) – to be discussed during interview processnnnnnFeeling uneasy that you havent ticked every box? Thats okay, weve felt that way too. Studies have shown women and minorities are less likely to apply unless they meet all qualifications. We encourage you to break the status quo and apply to roles that would make you excited to come to work every day.nWhy Join Us?nnCan you imagine a world without crime? We can. Our mission is simple, to eliminate crime. We pride ourselves on building a community of low-ego and easy to work with people. What makes Flock Safety special is a combination of interesting work, a compelling mission, and a chance to change the trajectory of your career. We are at a unique inflection point where, after a few (or many!) short years here, we know you will accelerate your career and look back fondly on your time with us and the work you did to make your community safer.nnSalary & Equity: In this role, youll receive a starting salary of $60,000 as well as stock optionsnnUse what you need PTO: We seriously mean it, plus 11 company holidays and your birthday off!nnFully-paid health benefits plan for employees: including Medical, Dental, and Vision and an HSA match. nnFamily Leave: We provide 16 weeks of 100% paid leave for primary caregivers and 12 weeks of 100% paid leave for secondary caregivers. nnFertility & Family Benefits: We have partnered with Maven, a complete digital health benefit for starting and raising a family. We will reimburse $10,000 a year for adoption, surrogacy, or infertility.nnMental Health: All employees receive an annual subscription to HeadspacennCaregiver Support: We have partnered with Cariloop to provide our employees with caregiver support nnCarta Tax Advisor: Employees receive 1:1 sessions with Equity Tax Advisors who can address individual grants, model tax scenarios, and answer general questions. nnWFH Stipend: $150 per month to cover the costs of working from home.nnL&D Stipend: $250 per year to use on Audible, Calm, Masterclass, Duolingo, Grammarly and so much more.nnHome Office Stipend: A one-time $750 to help you create your dream office.nnCoworking Space: If youre not local to our ATL HQ, well provide $250 a month to get you set up with an All Access Membership to WeWork (or a local coworking space in your area).nnPet Insurance: Weve partnered with Pumpkin to provide insurance for our employees fur babies. nnFlock is an equal opportunity employer. We celebrate diverse backgrounds and thoughts and welcome everyone to apply for employment with us. We are committed to fostering an environment that is inclusive, transparent, and collaborative. Mutual respect is central to how Flock operates, and we believe the best solutions come from diverse perspectives, experiences, and skills. We embrace our differences and know that we are stronger working together.nnIf you need assistance or an accommodation due to a disability, please email us at careers@flocksafety.com. This information will be treated as confidential and used only to determine an appropriate accommodation for the interview process. nn#Salary and compensationn No salary data published by company so we estimated salary based on similar jobs related to Salesforce and Salesforce jobs that are similar:nn $50,000 $70,000/yearn nn#LocationnAtlanta, Georgia, United States

Tagged as: Customer Experience, customer service, Salesforce