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At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world cant wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500, and were proud to be one of FORTUNE 100 Best Companies to Work For and Worlds Most Admired Companies.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

As a member of our Solution Consulting team, you will have a major impact on our future success by supporting our Customer Workflows product sales. In this role, you will have an opportunity to influence revenue growth for one of the companys most strategic product lines with support from sales, product management and the executive team.


The Solution Consultant is a technical consultant with the advanced ability to develop, position and provide product-specific solutions during sales cycles while achieving quarterly and annual sales goals for an assigned territory.

  • You will work in Customer & Industry Workflows, one of ServiceNows fastest growing business units
  • Support product sales as a technical and domain expert of a client-facing sales team
  • Lead discovery & workshops to determine customers goals and challenges
  • Deliver product demonstrations to align our solution with customer needs and value
  • Answer product feature and technical questions from customers, channel partners and ServiceNow colleagues
  • Provide feedback to product management about product enhancements that can address customer needs and provide additional value
  • Share and learn best practices and re-usable assets with other Solution Consultants to enhance the quality and efficiency of the team
  • Stay current on competitive analysis and market differentiation
  • Support marketing events including executive briefings, conferences, user groups, and trade shows



To be successful in this role you have: 

  • Experience creating customer value across Enterprise level customer organizations (Retail industry is preferred)
  • 7+ years of pre-sales solution consulting or sales engineering experience
  • 3-5 years of experience with Customer Service, Customer Experience, CRM, or BPM software
  • Ability to provide compelling presentations and product demonstrations both virtually and in person, with travel
  • Creative problem-solving skills with a flexible mindset and a desire to work in a fast-paced high growth organization
  • Experience working collaboratively with product management, product marketing, partners, and professional services
  • Territory management skills, including pipeline building and working with Sales counterpart to guide execution excellence

Apply now >

Tagged as: BPM, Customer Experience, customer service, marketing, Sales Engineer, Solution Consultant, Technical Consultant

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