Account Manager

nAre you a tech-savvy job seeker looking for an exciting opportunity to work with cutting-edge Web3 infrastructure? Look no further than Chainstack! nAbout UsnChainstack is the leading suite of services connecting developers with Web3 infrastructure, powering applications in DeFi, NFT, gaming, analytics, and everything in between. nFrom startups to large enterprises, Chainstack enables thousands of companies to cut down the time to market, costs, and risks associated with creating and scaling decentralized applications. By offering fast, reliable, and easy-to-use infrastructure solutions distributed globally, we make sure innovators can focus on whats important. nAs a Chainstacker, you’ll have the chance to work on exciting and challenging projects, collaborate with top-notch developers and industry experts, and be part of a dynamic and supportive team that values creativity, innovation, and hard work. nWe are looking for an enthusiastic Account Manager with a passion for building relationships, generating new business, and Web3.nLocation: All of Chainstack’s positions are fully remote and you can work from home.nSo, if you’re ready to take your career to the next level and be part of the future of Web3 infrastructure, apply to join our team today. We can’t wait to hear from you! nThe Account Manager will proactively develop strong working relationships with our customers, connecting with key business executives, and interacting with project stakeholders. It is a critical role that will lead to engagement with Chainstack customers and ensure customer success, adoption, retention and growth. The main responsibility is to understand the health of our customers, and ensure that they grow into Chainstacks ideal customers.nResponsibilities: n* Executing the Chainstack customer onboarding process with new Chainstack customers nnn* Responsible for generating account expansions through upselling and cross selling the various products that we have to our current customersnnn* Evaluating customer health and determining corrective action (if necessary), as well as ensuring the adoption of Chainstack solutions through execution of the Chainstack customer success process nnn* Maintain regular touchpoints including regular checkup calls and quarterly business reviews to understand customers desired outcomes and success gaps, and align them with the necessary resources to achieve themnnn* Building trusted relationships with key stakeholders within customer organizations to generate proper levels of adoption, ensure renewals, and create new revenue opportunitiesnnn* Capturing both business and technical outcomes achieved through the deployment of Chainstack and communicating these both internally and externally nnn* Coordinating communications with required stakeholders on high priority issues and crucial support cases to resolve customer technical issuesnnn* Coordinating within the Chainstack team to bring the right resources at the right time to ensure customer adoption and success nnn* Responsible for subscription renewals and failed paymentsnnn* Conducting the research and verification of subscription renewal data, gathering pricing information, and following up, while seeking additional revenue opportunitiesnnn* Working collaboratively with the Marketing team to build Customer testimonials, referrals, and case studiesnnnRequirements:n* 3+ years Post Sales Customer Facing experience Technical Account Management/Sales Engineer is a must have nnn* Interest and understanding of Web3 tech companies is a must have nnn* Experience with blockchain is a plusnnn* A proven track record of customer retention and growth through strong customer servicennn* Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-levelnnn* Solid experience with CRM software (for example, HubSpot) and MS Office (particularly MS Excel)nnn* Experience delivering customer-focused solutions to customer needsnnn* Proven ability to juggle multiple customer success management projects at a time, while maintaining sharp attention to detailnnn* Excellent listening, negotiation, and presentation abilitiesnnnWe OffernAt Chainstack, we recognise that our employees come from different backgrounds and have different needs. That’s why we’ve created a program of policies, practices, and perks to support your whole human experience as an employee at Chainstack. nCompetitive salary in USD: We believe in compensating our employees fairly for their hard work and contributions. That’s why we offer a competitive salary in USD. nStock options: We want our employees to share in our success. That’s why we offer stock options as part of our compensation package. nBleeding-edge tech stack: At Chainstack, we work with the latest and greatest technologies. You’ll have the opportunity to work with a bleeding-edge tech stack and stay up to date with the latest industry trends. nLack of bureaucracy: We believe in a flat organizational structure and a lack of bureaucracy. You’ll have the freedom to make decisions and take ownership of your work. nFlexible schedule: We understand that our employees have different needs and responsibilities outside of work. That’s why we offer a flexible schedule so you can work when it’s best for you. nn#Salary and compensationn No salary data published by company so we estimated salary based on similar jobs related to Web3, Marketing, Sales and Engineer jobs that are similar:nn $50,000 $90,000/yearn nn#Benefitsn 401(k)nn Distributed teamnn Asyncnn Vision insurancenn Dental insurancenn Medical insurancenn Unlimited vacationnn Paid time offnn 4 day workweeknn 401k matchingnn Company retreatsnn Coworking budgetnn Learning budgetnn Free gym membershipnn Mental wellness budgetnn Home office budgetnn Pay in cryptonn Pseudonymousnn Profit sharingnn Equity compensationnn No whiteboard interviewnn No monitoring systemnn No politics at worknn We hire old (and young)nn nn#LocationnWorldwide

Tagged as: Account Manager, customer service, Developer, learning, marketing, Sales Engineer