Account Management Specialist

At Radial, our employees are the forefront of ecommerce, bringing beloved brands to consumers through our fulfillment, customer care and technology solutions. We are fueling the future of retail, which means you are, too.  When you work for Radial, you join a global community of changemakers, where the work is critical, and the culture is fun. We depend on our workforce to overcome real-world challenges every day and encourage you to carve your own career path while shaping our future together.

Radial, the leader in omnichannel commerce technologies and operations has an exciting opening for an Account Management Specialist. Radials omnichannel solutions use cutting-edge technology and analytics to optimize the e-commerce end to end processes reducing costs for our customer while enhancing the consumer experience.

The Account Management Specialist will have the ability to work closely with clients and peers to continually understand and anticipate client needs, both spoken and unspoken.

• Establish open communications and dialogue cadences with working-level clients on a day-to-day basis to drive towards mutually beneficial outcomes
• Interface with Account Managers and Business leads to discuss potential client strategies, and agree on appropriate next steps and Radial actions, with specific focus on how Radial can better/more fully serve each client Help create and execute on action plans to improve customer experience
• Become familiar with SLA performance requirements
• Proactively identify and communicate issues to internal teams
• Interface with matrixed support teams to influence, guide, and serve as thought leader on client-specific issues, reports, analyses, and other topics
• Conduct limited specialized ad-hoc analyses as requested by clients or needed for Radial initiatives
• Update client forecasts, validate the forecasts were properly updated in our reporting tools and report changes to internal teams
• Support new matrixed functions as needed to clarify their requests

• 1-2 years professional experience in a fulfillment, call center, technology and/or transportation operation with a client-facing role
• Exceptional project management skills and experience working in cross-functional teams.
• Track record of confidently leading long-term conversations and effectively translating information to tactical actions. A
• bility to develop and sustain strong trust-based working-level customer and internal relationships background conducting independent, custom analysis and draw accurate, insightful conclusions
• Experience Interfacing with all parts of a complex organization and effectively navigate reporting structures to drive results
• Ability to be forward-looking and plan proactively for upcoming meetings, events, and milestones
• Will have worked with clients to continually understand, anticipate, and respond to client needs
• Excellent analytical, written and oral communication and presentation skills and the ability to clearly convey relevant information to a broad spectrum of audiences

• This position is remote.
• Travel Required 5%

Apply now >

Tagged as: Account Manager, call center, Customer Experience, e-commerce