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#### Job DescriptionnThis is a remote position.nn#### Location:nRemote | Headquarter Hamburgnn## LimeSurveynAt LimeSurvey we are on a mission building the worlds #1 survey platform emphasized on ease of use, stability and extensibility. We do this together with our fast-growing community and an international team of survey fanatics in Hamburg.nnYou can find LimeSurvey in over 140 countries and 80+ languages: from local governments, NGOs and universities to students, small business owners and public traded companies.nnWe could use some help. If youre looking for the next challenge in Customer Care, you might have just found it. nn## Customer carenAs Customer Care team member you need to obtain an in-dept knowledge of all our relevant products and memberships. You will handle inquiries via e-mail and chat in a customer focussed and solution oriented manner. You will handle a part of our inbound customer requests and tickets and take care of our customers once they are onboarded. You will further help us in building our customer success department by setting up our customer lifecycle and creating training material.nn## This will be your arena:n* You will help and support our customers, give advice and respond to diverse inquiries, ranging from payment issues, refunds, cancelations and the creation of new ordersn* Complex tickets, these also need a solutionn* Translate customer feedback into actionable insightsn* Maintenance of our knowledge base, manuals and translationsn* Figure out whats next at our Customer Success departmentnn## This is you:n* You care about your customers and strive for excellencen* Fluent in written and spoken form in English and either German or Frenchn* Language skills in other languages could be an advantagen* Your a bit tech-minded as our product ‘still’ isn* You have a good sense of humorn* Worked for a Saas company beforen* Experience with Customer Successn* Comfortable in a startup environmentn* Can work autonomouslynn## What we offernnThe task ahead is varied, interesting and challenging. You will work in a startup environment. You will have the chance to work with a growing international team. There is plenty of room for creativity and your own ideas. We offer a dynamic working environment with flexible hours remote, from home or in the office if your nearby. As well as an appropriate salary package based on cosed of living including: paid vacation, local public holidays, paid sick leave & parental leave, employment & contractor options. nnPlease mention the word UNDERSTANDABLE when applying to show you read the job post completely (#RMTg1LjE4Mi4yMi4xMTU=). This is a feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they’re human.nn nn#Salary and compensationn $30,000 $60,000/yearn nn#LocationnWorldwide
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