About UsnnAt [Close](https://close.com/), were building the sales communication platform of the future. With our roots as the very first sales CRM to include built-in calling, we’re leading the industry in sales automationhelping companies to close more deals, faster than ever. Since our founding in 2013, we’ve grown to become a profitable, 100% globally distributed ~55 person team that is dedicated to building a product our customers love.nnWe are hiring a Customer Support Executive to help us provide an excellent service experience to our customers. Join a team that has been working remotely for 6+ years. nnAbout YounnYou will be reporting to the Manager of Customer Support, [Joseph Sterner](https://www.linkedin.com/in/jrsterner/). nnAs a Customer Support Executive, you would be responsible for handling general support emails sent during Western/Central European business hours (BST/CEST).nnThis role requires a high level of independence and immediate responsibility. Our main focus is the support ticket queue, but you will also be responsible for leading individual projects/initiatives outside of the queue as the need arises.nnYoure comfortable working in a fast-paced remote environment with a small and talented team where you’re supported in your efforts to grow professionally. You are able to manage your time well, communicate effectively and collaborate in a fully distributed environment. nnYou are someone that has a healthy sense of curiosity and enjoys taking things apart and putting them back together.nnRequirementsn* Physically based in a Western or Central Europe time zone, with a strong preference for (BST/CEST)n* High-level of proficiency in the English language, both written and verbal.n* Experience working in a remote capacityn* 2 years experience working in a customer facing role (sales, support, hospitality, etc.).nnNice to Havesn* Direct support experiencen* Technical/coding experience (This includes VoIP, email, network management, APIs, etc).n* Deep knowledge of SaaS + CRM landscape (Experienced user of other sales platforms, or programs frequently integrated with Close)nnResponsibilitiesn* Respond to customer support tickets and take support calls during Western/Central European business hours (BST/CEST).n* Escalating issues to senior support staff and engineering as neededn* Fraud prevention/detectionn* Billing reconciliation n* Writing bug reportsn* Coordinating with Success to provide extra support to large customersn* Maintaining help center documentation and creating content for new/updated featuresnnTools We Usen* Help Scoutn* Siftn* Stripen* Twilion* Plivon* Gurun* AsanannWhy Work With Us?n* [Culture video](https://www.youtube.com/watch?v=ZbyGnLhtj0o&feature=youtu.be) n* 100% remote company (we believe in trust and autonomy)n* Choose between working 5 days/wk (standard full-time) or 4 days/wk @ 80% payn* [Annual team retreats](https://www.youtube.com/watch?v=gKjyXMz-q-Q&feature=youtu.be) n* Quarterly virtual summitsn* 5 weeks PTO + Winter Holiday Breakn* 2 additional PTO days every year with the companyn* 1 month paid sabbatical every 5 yearsn* Co-working stipendn* Revenue Share (after 1 year)n* Paid parental leaven* Medical, Dental, Vision with HSA option (US residents)n* 401k matching at 6% (US residents)n* Dependent care FSA (US residents)n* Contributor to [Stripe’s climate](https://stripe.com/climate) initiative n* [Our story and team](https://close.com/about/) nnAt Close, everyone has a voice. We encourage transparency and practice a mature approach to the work-place. In general, we dont have strict policies, we have guidelines. Work/Life harmony is an important part of our business – we believe you bring your best to work when you practice self-care (whatever that looks like for you). nnWe come from 16 countries located in 5 of the 7 continents. Were a collection of talented humans rich in diverse backgrounds, lifestyles, and cultures. Every year we meet up somewhere around the world to spend time with one another. These gatherings are an opportunity to strengthen the social fiber of our global community.nnOur team is growing in more ways than one – weve recently launched 17 babies (and counting!). Unanimously, our favorite and most impactful value is Build a house you want to live in. We strive to make decisions that are authentic for our people and help our customers become more successful.nnInterested in [Close](https://close.com/) but don’t think this role is the best fit for you? View our [other positions](https://jobs.lever.co/close.io/). nnPlease mention the word AWSOME when applying to show you read the job post completely (#RMTg1LjE4Mi4yMi4xMTU=). This is a feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they’re human.nn nn#LocationnEurope

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