Whats a Silverfin?nnAt Silverfin were trying to apply the promise of software to the age-old industry of accounting. With our SaaS offering were automating a large chunk of the busy-work that accountants are currently handling manually, and are building new tools so they can provide better services to their customers. We aim to optimize their workflow in such a way that accountants can spend more time on the much more impactful and rewarding work of advising their customers, the business owners. The good news is were succeeding in doing exactly that. Every day more than 15.000 financial service professionals use Silverfin to help and advise more than 200.000 businesses. Our customers adore us! The even better news is theres still plenty left to work on, and thats where we hope you come in!nnWhat about your team?nnCustomer experience at Silverfin is not about closing tickets, it’s about actually helping people to have the greatest experience possible on our platform through mail, Zoom or chat. We actually care a lot about our customers so we want to give them a first class support experience they deserve.Our Data Sync team is all about making sure the golden data from our clients bookkeeping software flows towards our SaaS platform as fluently as possible. Your assignment is quite diverse though – while you will be going toe to toe with our clients IT teams to set up new data syncs theres a host of running data flows out there which need your attention and care. Handling customer requests and distinguishing bugs from features by working closely with product experts as well as the engineering team will be your second nature.Did we mention this is a technical gig? We are looking for champions not afraid from jumping between VPN connections and RDP or TeamViewer sessions to navigate our clients environments and dig for the gold inside the data sync logs and middleware tools. We tap in data from dozens of external accounting softwares so being able to find the right information without knowing whats inside their box is a must have skill!nnWhat are we looking forn- Were looking for somebody whos a natural born troubleshooter and Google’s best friendn- IT-Minded support professional with good knowledge of Windows servers and Azure boxesn- RDP, VPN & TeamViewer adeptsn- Basic knowledge of SQL queries is a big plusn- Top communication skills and Fluency in English, Dutch and/or French is a huge plusn- Enthusiastic and eager to learnn- Team player, can-do person resonating with our culturen- Needless to say – excellent client focus and passion for game changing technologynnWhat we offern- Actual, proper work-life balancen- Become a part of a new team in an expanding company – this includes horizontal as well as vertical growth opportunities in each rolen- A stimulating work environment with passionate, friendly and inclusive colleagues who value diversityn- Learning opportunities in a no nonsense fintech scale-up, opportunities guaranteedn- A 1.000 yearly budget to spend on conferences, courses, workshops or other expenses that will improve your skillsn- We offer monthly company-wide Wellbeing Days for all employees (10 days off in 2022) n- A strong supply of excellent coffee, fresh fruits and drinks on Friday! nnPlease mention the word ERUDITE when applying to show you read the job post completely (#RMTg1LjE4Mi4yMi4xMTU=). This is a feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they’re human.nn nn#Salary and compensationn $50,000 $90,000/yearn nn#LocationnEMEA

Tagged as: Accountant, Customer Experience, diversity, learning, SQL